FAQ

Go to salutations.app, fill in the recipient's name, your name and email, and choose a theme. We'll send a verification code to your email — enter it and your board is ready to share. See the Quick Start guide for a full walkthrough.

Check the email we sent when your board was created — it contains your admin link. If you can't find it, search your inbox for "Salutations" or the recipient's name.

If you've deleted the email, contact us at support@salutations.app with the board recipient's name and your email address and we'll help you recover it.

No. Anyone with the board link can post a card — no sign-up, no account needed. They just enter their name, write a message, and optionally add a photo or video.

Yes. When creating your board you can set a password. Anyone visiting the board will need to enter it before they can view or post. Share the password with contributors separately from the board link.

As the board owner, open your board using your admin link and you'll see Delete buttons on every card.

Contributors can edit or delete their own post using the link stored in their browser — they'll see an Edit/Delete button when they visit the board on the same device they posted from.

Yes. In your board settings, turn on Require approval. New posts will go into a pending queue and only appear on the board once you approve them. Useful if you want to keep the board a surprise or moderate content.

Yes. Open your board with your admin link and find the Settings panel at the top of the page. You can update the title, intro text, theme, cover photo, password, and approval settings at any time.

Open your board with your admin link, go to the Settings panel at the top, and click Delete board. This permanently deletes the board and all its posts and photos. This cannot be undone.

Photos: JPG, PNG, GIF, WebP — up to 8MB per photo.

Videos: contributors can record a short video (up to 10 seconds) directly in the browser, or upload a video file. WebM and MP4 are supported.

Make sure you're using Safari on iOS — it has the best support for in-browser video playback. If you're using Chrome or Firefox on iPhone, switch to Safari and try again.

If the video still won't play, the contributor may need to re-record or re-upload it.

Once your board has at least one post, a PLAY button appears at the top. Tap it to launch a full-screen slideshow that cycles through every card automatically. You can control the speed, skip forwards and backwards, and close it at any time.

The slideshow works great on a TV or large screen — open the board in a browser, tap PLAY, and go full screen.

Salutations works as a Progressive Web App (PWA) — you can install it directly from your browser without going through an app store.

On iPhone (iOS): Open the board in Safari, tap the Share button (the box with an arrow), and choose Add to Home Screen. The board will appear as an icon on your home screen and open like a native app.

On Android: Open the board in Chrome, tap the three-dot menu, and choose Add to Home screen (or look for an install prompt in the address bar). The board will be installed as an app on your device.

Yes — each board can be installed individually. Open the specific board you want (not just the salutations.app home page) and follow the install steps for your device above. The installed icon will open that exact board, showing the recipient's name as the app title.

This is useful for the board owner or the recipient — install the board and it's always one tap away.

Free boards allow up to 12 posts and are active for 14 days from creation. Once the post limit is reached or the board expires, the board owner can unlock the board to allow up to 500 posts, 1GB of photo and video storage, and a longer active period.

After 14 days, a free board is locked — visitors will see a locked message and no new posts can be added. Your posts and photos are kept for 30 days after locking, giving you time to unlock. After 30 days the board and all its content is permanently deleted.

You'll receive an email when your board is locked with a link to unlock it.

Unlocking is a one-off payment — no subscription. Choose the duration that suits you:

• 1 month — £2.99
• 3 months — £5.99
• 6 months — £8.99
• 12 months — £14.99

Payment is processed securely by Stripe. You'll receive an unlock code by email which is applied to your board immediately.

We'll send you a reminder email 30 days before your unlock expires. When it expires, if your board has more posts than the free limit, it will be locked — visitors will see a locked message and no new posts can be added.

Your posts and photos are kept for 30 days after locking. Renew at any time from your admin page to restore access. If you don't renew within 30 days of locking, the board and all its content will be permanently deleted.

Open your board with your admin link and click Unlock. Scroll down to the "Already have a code?" section, paste your code, and click Apply code.

We don't offer refunds once an unlock code has been redeemed and applied to a board. If you have a problem with your payment or the service wasn't delivered as described, contact us at support@salutations.app and we'll investigate.

Anyone with the board link. If you set a password, they'll also need the password. Board links are not publicly listed or searchable — only people you share the link with can find it.

Delete your board from the Settings panel (admin link required) — this removes the board, all posts, and all uploaded photos and videos. Individual contributors can delete their own posts from the board.

For other data deletion requests, email privacy@salutations.app. See our Privacy Policy for full details.